Cash Collection Associate

Job Description:

  • Conduct daily outbound collection activities by contacting delinquent customers regarding past-due balances and securing payment commitments
  • Negotiate and establish payment arrangements in accordance with Zoetis Credit Policy
  • Maintain positive customer relationships while managing collection efforts and minimizing aged receivables
  • Investigate and follow up on customer disputes, deductions, delayed payments, and other invoice settlement issues
  • Partner with the Credit Team to review customer accounts, communicate with Sales Representatives, and identify accounts requiring credit holds
  • Collaborate with Customer Service, Cash Application, Master Data, Tax, Sales, and Zoetis Loyalty teams to resolve payment-related issues
  • Identify high-risk and problem accounts and escalate unresolved matters to the Credit Lead Associate and Credit & Collection Manager
  • Support collection activities involving external collection agencies when appropriate
  • Complete Quarterly Old Items List reviews, Credit Card Auto Pay decline management, E-Check rejection follow-up, and EZPay rejection resolution
  • Report financial metrics accurately and timely while meeting established KPIs and SLAs
  • Support the accounts receivable collection process for the Zoetis U.S. customer portfolio

Requirements:

  • High School Diploma or equivalent
  • Minimum of one (1) year of Accounts Receivable or Collections experience
  • Strong verbal and written communication skills
  • Basic proficiency with Microsoft Office applications, including Excel and Word
  • Strong customer service and relationship-management skills
  • Reconciliation skills
  • Excellent problem-solving and analytical abilities
  • Ability to prioritize workload and manage multiple tasks effectively
  • Detail-oriented with strong organizational skills
  • Ability to work collaboratively across departments and functions
  • Comfortable handling difficult collection conversations while maintaining professionalism
  • Open to EST and CST Time Zones
  • Must possess or obtain authorization to work in the US for Zoetis
  • Preferred: Bachelor's degree in Finance, Accounting, Business Administration, or a related field
  • Preferred: Experience working with SAP
  • Preferred: Experience in a high-volume collections or shared services environment
  • Preferred: Experience with B2B Collections

Benefits:

  • Short-term incentive compensation
  • Long-term incentives
  • Healthcare and insurance benefits beginning on day one
  • 401K plan with a match and profit-sharing contribution from Zoetis
  • 4 weeks of vacation
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