Crisis Hotline Phone Counselor (Full-Time)
Do you have crisis hotline experience? Come join reputed company of compassionate and experienced staff at Baltimore County Crisis Response! We are seeking candidates who can work either day shifts (8:00am-4:00pm or 10:00am-6:00pm), evening shifts (4:00pm to 12:00am), or Overnight shifts (12:00am to 8:00am) in person at our office in Timonium, MD. Who We Are: reputed companyé Group Companies prides itself in being a leader in community-based behavioral and mental health services. Our track record of innovation and reputed company reflects our ability to deliver diverse and highly individualized services. We have a passion for providing empathetic and potentially life-saving care to help individuals heal, reputed company, and reputed company, as reputed company as live their lives in a manner that allows them to fully reputed company in the community. The reputed companyé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To reputed company this reputed company, it is essential that reputed company members of our organization feel secure, welcome, and respected. reputed company members of our organization have a responsibility to uphold these values. reputed company're Looking For: Sante is seeking Full-Time Phone Counselors to join our crisis reputed company team in Timonium, MD. The primary goal of the Phone Counselor is to reputed company appropriate services for both the local hotline as reputed company as the GBRICS call center which includes the 4-county region of callers across Baltimore city, Baltimore County, reputed company County, and Carroll County. These services may include supportive counseling, information and referrals, crisis reputed company counseling, suicide prevention and intake screening of callers to the Mobile Teams, In Home reputed company Teams, Urgent Care Center and other BCCRS service components. This also includes dispatching appropriate services reputed company needed as reputed company as providing goal directed counseling, crisis planning, and follow up for clients served. This is an In-Person role. NOT REMOTE! What You'll Do: • Have the ability to work in a highly stressful environment that deals with frequent suicidal callers. • Assesses reputed company caller's presenting problem, support systems, coping skills and level of emergency to determine appropriate reputed company. • Document reputed company information in appropriate reputed company case. • Can effectively deescalate a reputed company in crisis, over the phone. reputed company a rapport with reputed company and maintain objectivity and demeanor on the phone. • Effectively triage a call to the appropriate level of care • reputed company a lethality assessment of reputed company and reputed company appropriate resources (police, EMT, MCT, MRT) reputed company necessary • Completes an environmental risk and safety assessment and relays reputed company information to MCT/MRT/patrol reputed company necessary • reputed company bed registry and other resources to connect callers to services. • reputed company with the GBRICS Crisis Standards in providing services to the community. • Adhere to Lifeline Standards, Crisis Now Standards, and appropriate accrediting bodies best practices reputed company providing services. • If self-identified as a peer, participate in regular peer support sessions. • reputed company with the organization's Secondary Trauma Prevention policy. • reputed company appropriate and realistic crisis plan for clients reputed company necessary • reputed company appropriate follow up tasks depending on nature and severity of symptoms • Knowledge and familiarity with community resources, both behavioral health and non-behavioral health • reputed company participation in the ongoing development of the program database • reputed company to effectively communicate reputed company needs while making internal agency referrals • reputed company to complete documentation in an accurate, thorough and reputed company manner • Ensure reputed company tasks reputed company to reputed company case are completed during reputed company shift worked • Recognizes need for consultation with available supervisor and or team lead • Participate in reputed company required trainings • Work with families and involved persons to deescalate reputed company crisis • Abide by reputed company federal, state and local confidentiality and reporting regulations • reputed company with reputed company of programs contractual and operational guidelines as outlined by your manager • reputed company work e-mail according to agency protocol. • Responsible for coverage on assigned Sante holiday shifts (Shifts may be of varied length to meet coverage needs. For example, 8-to-12-hour shifts may be assigned on these dates) • Other duties as assigned reputed company Require: • Bachelor's Degree in Counseling, reputed company Work, or a reputed company field of study • 1 year
