Digital Product Implementation Manager

Job Description:

  • Lead end-to-end customer implementation of digital technology solutions, including SSO and API integrations
  • Own requirements gathering, documentation, and communication of digital solutions
  • Collaborate with internal and external stakeholders to understand needs and define project scope
  • Translate customer needs into solutions aligned with Aetna’s strategic vision
  • Communicate project risks, blockers, progress, and delivery impacts, including in customer-facing discussions
  • Provide business and technical guidance throughout implementation
  • Proactively troubleshoot issues and help ensure digital needs are implemented effectively and securely
  • Identify and support process improvements that increase delivery efficiency, consistency, and scalability
  • Surface recurring delivery friction and recommend improvements to processes, tools, and ways of working
  • Leverage data and analytics to inform strategic discussions

Requirements:

  • 5+ years of experience in digital strategy and/or digital delivery
  • 5+ years leading cross-functional teams and managing projects from discovery through implementation, delivery, and support
  • 5+ years of experience working with and presenting to customers and/or executives
  • 5+ years of experience in healthcare
  • Up to 10% travel annually
  • Ability to work collaboratively in a fast-paced, dynamic environment
  • Strong critical thinking and problem-solving skills
  • Demonstrated relationship management skills
  • Previous experience in agile product development
  • Proven experience designing new processes and leading change adoption efforts that deliver measurable business outcomes
  • Proven experience influencing and aligning cross-functional teams around shared goals within a highly matrixed environment
  • Strong negotiation, analytical, and project coordination skills
  • Ability to balance the ideal state with immediate delivery goals
  • Excellent time management and ability to manage multiple priorities autonomously
  • Highly organized and detail oriented
  • Superior written and verbal communication skills
  • Bachelor’s degree or equivalent work experience

Benefits:

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Other resources supporting physical, emotional, and financial well-being
  • CVS Health bonus, commission or short-term incentive program
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