[Hiring] Student Success Consultant @Ellucian

Role Description

Ellucian is seeking an experienced Student Success Consultant with a focus on Accounts Receivable to join the North American Professional Services team. This role serves as a functional leader responsible for delivering complex implementations, mentoring consultants, and driving consulting excellence across the Student Success portfolio.

  • Serve as the recognized functional authority for Banner Accounts Receivable implementations.
  • Lead complex, strategic, or high-visibility customer engagements.
  • Provide consulting guidance that aligns customer business processes with industry-leading practices.
  • Mentor and coach Senior Consultants while supporting onboarding and enablement activities.
  • Develop and mature implementation methodology, consulting assets, and delivery standards.
  • Partner with Product Management, Sales, and Professional Services leadership to improve delivery outcomes.
  • Lead customer escalations and provide guidance on complex functional challenges.
  • Influence implementation strategy across multiple projects and consulting teams.
  • Champion continuous improvement initiatives that improve delivery quality and customer success.
  • Meet customer satisfaction, utilization, and strategic business objectives.

Qualifications

  • +3 years of Banner Accounts Receivable implementation experience.
  • Professional consulting experience leading customer implementations.
  • Demonstrated success leading complex SaaS implementation projects.
  • Functional expertise across Banner Accounts Receivable with strong understanding of Student and Financial Aid integrations.
  • Proven experience mentoring consultants and developing consulting best practices.
  • Excellent executive communication, facilitation, and stakeholder management skills.
  • Ability to independently lead customer strategy discussions and influence executive stakeholders.
  • Ability to travel domestically and internationally.

Benefits

  • Comprehensive health coverage: medical, dental, and vision.
  • Flexible time off.
  • Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests.
  • 401k w/ match & BrightPlan - to help you save for the future.
  • Parental Leave.
  • 5 charitable days to support the community that supports us.
  • Telemedicine.
  • Wellness.
  • Headspace Care (mental health).
  • Wellbeats (virtual fitness classes).
  • RethinkCare & Wellthy– caregiver support.
  • Diversity and inclusion programs which provide access to internal employee resource groups.
  • Employee referral bonuses to encourage the addition of great new people to the team.
  • We Foster a learning culture with:
    • Education Assistance Program.
    • Professional development opportunities.
    • LinkedIn Learning.
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