Learning & Skills Co‑ordinator – NHBC

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Job role: Learning & Skills Co‑ordinator

• Salary: £26,500 – £27,500 + up to 6% performance bonus
• Working location: Home‑based but with time at the Lichfield Hub, site visits, and occasional travel to other hub locations as required
• Employment type: Full time, Permanent

Please note: this role is subject to a DBS background check, carried out as part of our pre‑employment screening.

Job Summary

We’re looking for a Learning and Skills Co‑ordinator to join our Commercial Services Training team. In this role, you’ll mentor and guide apprentices and trainees, support curriculum development, monitor learner progress, and act as the link between learners, employers, and NHBC trainers. You’ll play a key role in helping learners build the knowledge, skills, and behaviours they need to succeed, while also developing your own career through professional growth opportunities.

What You’ll Be Doing

• Providing one‑to‑one and group mentorship to apprentices and trainees, helping them understand and apply industry knowledge and skills.
• Assisting in the development and delivery of the curriculum, ensuring it meets industry standards and learner needs, and supporting the training team in creating materials for internal and external use.
• Supporting practical skills development through hands‑on activities, real‑world scenarios, and site visits, acting as a key support to the lead trainer for trainee cohorts.
• Monitoring learner progress, giving constructive feedback, and identifying areas for improvement.
• Offering career guidance within the construction, home building, and site management sectors.
• Acting as the main point of contact between apprentices, employers, and NHBC trainers, ensuring clear communication and expectations.
• Helping to resolve challenges that may arise during the programme.
• Ensuring training programmes meet compliance and quality standards, including accurate record‑keeping and evidence gathering.
• Supporting project work to improve training programmes, ensuring alignment with brand and compliance standards.

What We’re Looking For

• Strong communication and organisational skills, with the ability to help individuals reach their potential while supporting wider teams.
• Confidence using digital tools and Microsoft Office for training and mentoring purposes.
• A positive, patient, and empathetic approach, with the ability to build strong relationships across different groups.
• Strong attention to detail, with good problem‑solving and critical‑thinking skills.
• Previous experience in coaching, mentoring, or training is desirable but not essential; we’ll provide training.
• Knowledge or experience of apprenticeships, the home building sector, or health and safety regulations would be an advantage.
• GCSEs (or equivalent) in Maths and English, grade 4 or above (grade 2+ also considered).
• Willingness to travel to different sites; a UK driving licence is desirable but not essential.

What We Offer

• 27 days annual leave + bank holidays
• Holiday purchase scheme
• Enhanced pension scheme (up to 10.5%)
• Life assurance
• Subsidised private medical insurance
• Employee discounts platform
• Two days volunteer leave
• Enhanced maternity, paternity, adoption leave and pay for all new parents
• Many more!

Who We Are

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go‑to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family‑friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey. Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.

Our inclusive culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea‑sharing.

Safeguarding

We are committed to safeguarding and promoting the welfare of all individuals and expect all staff to uphold this commitment. Appointments are subject to appropriate safeguarding checks and adherence to organisational safeguarding policies.