Program Manager, Client Operations

Program ManagerDelta Professional Services (DPS) is a premier Flight Training & Standards services company.

The Program

Manager is responsible for leading and motivating a team of DPS individuals that are responsible for providing high-quality customer service and support for multiple clients external to Delta Air Lines training in Florida. DPS provides key resources and support to multiple groups including but not limited to training, curriculum development, planning, and fleet resources. The incumbent will also support the growing DPS business by leading efforts to create streamlined business and day-to-day operational processes within their workstream through the oversight of the organizations' standard operating procedures (SOPs). This position reports to the General Manager – Client Operations for Delta Professional Services (DPS), a wholly owned subsidiary of Delta Air Lines.

Essential Functions/Tasks: Manages DPS employees assigned to multiple clientsSupport DPS Sourcing in onboarding DPS Non-Seniority List Instructor (NSLI) and Flight Training Procedures Instructor (FTPI) and Flight Operations Support (FOS) assigned to multiple clientsSupport the onboarding of other DPS personnel as needed to support client operationsManages the relationships and communication strategies with multiple client teamsIn coordination with client management, responsible for DPS employee performance and quality assurancePartner with client leadership to identify target needs and staffing requirements.

Establishes an environment of continuous improvement and works with partners to provide resultsCoordinate employee transitions with administrative teamContribute to the DPS DeltaNet website associated with client training supportWrite and distribute periodic DPS employee communicationCoordinate periodic town-hall meetingsReview and approve employee expensesAdditional Program Responsibilities: Develops a comprehensive list of work processes related to client support and documents a step-by-step process flow for each identified processIdentify ways to automate and streamline key workstreams and processes within their department

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