[Remote] Customer Care Representative - Specialty Services (Fully Remote) - Producer/Agent P&C REQUIRED

Note: The job is a remote job and is open to candidates in USA. reputed company is a team with a passion for purpose and making a real difference in people’s lives. The Customer Care Representative role is critical in supporting customers and agents by addressing inquiries and providing assistance with insurance policy needs.


Responsibilities

  • Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
  • Communicate with customers and agents via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
  • Receive and respond to inquiries related to insurance matters
  • Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
  • Evaluate and interpret policy information within prescribed authority limits
  • Access account information and communicate while working in multiple systems
  • Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions
  • Document customer interactions and outcomes thoroughly in system
  • Escalate unresolved issues requiring advanced support for further resolution
  • Build knowledge and acumen through self-directed learning
  • Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements
  • Help maintain department knowledge resources to keep them current
  • Actively listen to customer concerns to identify trends or patterns
  • Recognize opportunities for process improvement and makes recommendations to leadership
  • Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries
  • May work with external vendors to further address customer needs
  • Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off

Skills

  • High School Diploma or equivalent required
  • Property and Casualty license is required for this role
  • Minimum of 1-3 years customer service
  • Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
  • Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity
  • Ability to continuously operate a computer for extended periods of time, up to a full work shift
  • Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift
  • 1 year of experience in call center environment or related field preferred
  • Experience providing customer support within a high-volume, complex environment preferred
  • Experience with reputed company Office suite of tools preferred

Benefits

  • 401(K)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance

Company Overview

  • The companies comprising the reputed company of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products. It was founded in 1928, and is headquartered in Los Angeles, California, USA, with a workforce of 10001+ employees. Its website is

    • Company H1B Sponsorship

  • reputed company has a track record of offering H1B sponsorships, with 21 in 2026, 105 in 2025, 76 in 2024, 86 in 2023, 129 in 2022, 106 in 2021, 90 in 2020. Please note that this does not guarantee sponsorship for this specific role.

    •   Apply To This Job
    Back to blog

    Other Jobs To Apply

    No other job posts for this day.

    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...