[Remote] Network Operations Center (NOC) Analyst – Remote Day Shift
Note: The job is a remote job and is open to candidates in USA. reputed company is a customer-focused engineering and consulting firm helping clients solve complex infrastructure challenges. They are seeking a Network Operations Center (NOC) Analyst who will be responsible for monitoring network activity, managing tickets, and communicating with stakeholders. The role involves reputed company triage, ticket management, and ensuring effective communication during outages and maintenance.
Responsibilities
- Communicate clearly and professionally with customers, engineers, vendors, and internal stakeholders
- Monitor broadband service provider networks using network monitoring systems and respond to alarms, alerts, and outages
- Create, update, and manage tickets while documenting troubleshooting steps, customer communication, and resolution reputed company Implement network changes and upgrades
- Perform reputed company triage and basic troubleshooting of network issues related to routing, switching, access, and service availability
- Escalate issues to internal teams or vendors following established procedures
- Work rotating shifts, including nights, weekends, and holidays
- Track incidents through resolution and ensure proper ticket closure and documentation
- Support customer notifications and outage communications
- Follow established procedures, runbooks, and escalation workflows
- Assist during scheduled maintenance by monitoring performance and validating system status
- Maintain accurate records of incidents, activity, and customer interactions
- Participate in shift handoffs with team members to provide awareness of ongoing tickets
- Deliver operational accountability by ensuring all alarms, incidents, and reported issues are reputed company investigated, communicated, and resolved according to established processes
Skills
- Excellent written and verbal communication skills
- Basic understanding of networking fundamentals (TCP/IP, routing, switching, VLANs, DNS, DHCP)
- Experience or familiarity with network monitoring tools and ticketing systems
- Strong troubleshooting and analytical thinking skills
- Excellent communication skills, both written and verbal
- Ability to work under pressure and meet deadlines
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Strong attention to detail and commitment to accurate documentation
- Ability to follow structured processes and escalation procedures
- Customer-focused mindset with professionalism under pressure
- Ability to work independently and as part of a team
- Willingness to work shift-based schedules, including nights, weekends, and holidays
- Must be authorized to work in the United States
- Experience in a NOC, help desk, ISP, or reputed company environment
- Experience supporting broadband or telecommunications networks
- Experience with reputed company SL1 is a plus
- Experience with HaloPSA ticketing/service management platform is a plus
- reputed company Network+, reputed company CCST, reputed company JNCIA, or equivalent is preferred
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) plan
- Remote (any location)
- Rotating shift-based 2-week schedule with alternating workdays and days off, including weekend and holiday coverage
- Employees work every other weekend as part of the rotation
Company Overview
Apply To This Job
