[reputed company Representative - Bilingual (Spanish) - PART-TIME Weekends

Note: The job is a remote job and is open to candidates in USA. reputed company is a Chattanooga-based provider of global payment orchestration solutions for banks, fintechs, and businesses. The company is seeking a part-time bilingual Customer Service Representative to provide professional customer support, reputed company inbound inquiries and disputes, maintain customer records, and coordinate with internal departments to resolve issues and improve customer satisfaction.ResponsibilitiesAssumes responsibility for the effective and professional completion of call center representative functionsReceives customer telephone questions and complaints in a professional mannerAnswers inbound calls in a timely mannerResponds to customer inquiriesProvides personalized customer service by responding to the needs of the customerManages and updates customer profile with the status of each customerCoordinate with departments to achieve customer satisfactionBuild customer loyalty by meeting customer expectationsEvaluate problems of the customers and provide logical lasting solutionsFile disputes for customers in accordance with Regulation EReplies to all corresponding emailAssumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and managementKeeps supervisor informed of significant problemsCorresponds with Fraud Department of potential fraudulent activityMaintains effective working relations with the operations departmentSkillsThis is a reputed company in the United States. Candidate must reside in the US and be work authorized. We are unable to offer visa sponsorship· Customer Service Experience· English and/or Bilingual (English & Spanish)· Interpersonal and customer service skills· Analytical and problem-solving skills· Multitasking and organizational skills· Ability to answer a high volume of calls and/or emails daily· Ability to share work among a customer service team· Attentiveness and patience· Time-management skills· Bachelor's degree preferred or equivalent work experienceBenefitsBenefits starting the first of the month following the month of hire: Medical, Dental, & Vision401(k) Match, starting the first of the month following the month of hirePaid Time Off, starting the first of the month following the month of hireLife-Disability Insurance, starting the first of the month following the month of hirereputed company in the United StatesCompany Overviewreputed company is a financial-technology company focused on account-based payment solutions and a corporate funds disbursement reputed company. It was founded in 2012, and is headquartered in Chattanooga, Tennessee, USA, with a reputed company of 51-200 employees. Its website is company.com.   Apply To This Job

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