Specialty Care Patient Engagement Director

Job Description:

  • Translate Patient Engagement and brand strategy into actionable go-to-market plans
  • Build launch, growth, maturity, and program lifecycle plans with timelines, milestones, and readiness criteria
  • Develop and maintain SOPs, call guides, guardrails, training materials, and patient education collateral
  • Represent Patient Engagement in Review Committee/MLR processes and submit resources for review
  • Partner with Legal and Compliance on permissions, approvals, and supporting documentation
  • Load, tag, maintain, and organize approved resources across content and resource platforms such as Amplify/Centris
  • Develop customer/account and patient population targeting models
  • Build and maintain segmentation and tiering criteria
  • Lead territory mapping, workload analysis, territory alignment, call planning, and multichannel engagement models
  • Monitor field force effectiveness and equip patient-facing teams with approved tools and materials
  • Improve coordination among Patient Engagement, Sales, KADs, Medical, Access and Reimbursement teams
  • Support Year Beginning, Mid-Year, and POA meeting planning
  • Define KPIs, metrics, dashboards, reporting, field technology, and related tools
  • Shape dashboard and reporting requirements for targeting, channel performance, and program productivity
  • Deliver performance insights and recommend strategy or execution adjustments
  • Connect execution performance with strategy, tactics, and KPIs for leadership and brand marketing
  • Develop team competencies and enable leaders to coach effectively
  • Serve as liaison across Marketing, Sales, Patient Solutions, Medical, Legal, Compliance, Digital, and other functions
  • Create internal training resources and support adoption of GTM tools and processes
  • Maintain Patient Engagement scope and guiding principles

Requirements:

  • 8+ years of combined pharmaceutical experience across consumer marketing, operations, and strategy
  • Demonstrated track record of leadership and high performance
  • Experience leading others in a matrix organization, including direct and indirect reports
  • Ability to influence key stakeholders internally and externally
  • Proven executive communication skills and leadership qualities
  • Effective planning, prioritization, and organizational project skills
  • Strong project management skills and ability to deliver multiple projects across short- and long-term horizons
  • Track record of leading and managing complex programs and teams
  • Strong strategic skills, including identifying and addressing major strategic challenges
  • Ability to balance short-term needs with long-term vision
  • Strong interpersonal skills
  • Excellent written, verbal communication, and presentation skills
  • Good judgment and high ethics
  • Candidates must be authorized to be employed in the U.S. by any employer
  • Permanent work authorization in the United States is required
  • U.S. work visa sponsorship is not available now or in the future

Benefits:

  • 401(k) plan with Pfizer Matching Contributions
  • Additional Pfizer Retirement Savings Contribution
  • Paid vacation, holiday and personal days
  • Paid caregiver/parental and medical leave
  • Medical, prescription drug, dental and vision coverage
  • Participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of base salary
  • Eligibility to participate in Pfizer’s share based long term incentive program
  • Relocation assistance may be available based on business needs and/or eligibility
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...