Train Manager - Talent Pool

Join Great Western Railway and help deliver a world-class service to our customers across the West of England. As a Train Manager , you\'ll play a key role in ensuring safe and enjoyable journeys for all our passengers.

What You\'ll Do?

  • Be the face of GWR, providing friendly, helpful and professional customer service.
  • Manage the safety and operation of the train, liaising with drivers and station colleagues.
  • Check and sell tickets while maintaining a safe and welcoming environment on board.
  • Handle customer queries and situations calmly and confidently.

What We\'re Looking For?

  • Excellent communication and customer service skills.
  • A positive, proactive attitude and professional approach.
  • Flexibility to work various shifts (including weekends and bank holidays).
  • Ability to stay calm under pressure and work as part of a team.
  • Previous front-line customer service experience is desirable.

Working Pattern?

Average 35 hours per week (shift work including early mornings, late finishes, weekends & bank holidays)

Key Details?

  • As this is a safety crucial role applicants must be 18 or over and live within 60 minutes of station to apply.
  • As a safety-critical role, you\'ll need to pass a medical, including hearing, vision and colour vision tests.
  • Full training is provided to set you up for success in the role.
  • You must live within a maximum of 60 minutes\' travelling time of the depot

What to Expect

  • Once you\'ve submitted your application, you\'ll be invited to complete an online Situational Judgement Test (recommended on a laptop or computer).
  • After the vacancy closes, we\'ll review our database for any previous test results and update your application accordingly.
  • You\'ll receive practice materials before being sent your online tests 7 days later.
  • Once you\'ve completed your tests (recommended on a laptop or computer), your application will be reviewed. If shortlisted, you\'ll be invited to attend an assessment day, which will include group exercises, followed by a competency-based interview for successful candidates.
  • Successful applicants will then need to pass a medical assessment (including colour vision, drug and alcohol screening) and complete a Basic DBS check.
  • Full training will be provided, including a 7 to 8-weeks training programme in Swindon, designed to equip you with all the skills and knowledge needed for the role.

Salary: GBP 24000 - 36000 per year
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...