Front Desk Agent/ Night Audit
Job Description Job Description We are looking for someone to work audit from 11pm-7am Thursday-Sunday, & part time from 7a-3p & 3p-11p. Position Summary: A front desk agent checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include but are not limited to: distributing room keys, verifying customers' hotel registration information, and process room payments and deposits during their stay. Shifts Available: Full Time / Part Time, 7a-3p, 3p-11p, 11p-7a PLEASE FILL OUT QUESTIONS IN ORDER TO BE CONSIDERED FOR POSITION Front Desk Clerk duties and responsibilities: Taking, cancelling, and changing room reservation requests Investigating and resolving customer complaints or questions Processing guest departures including calculating changes and receiving payments Answering telephone calls and relaying messages Maintaining an inventory of reservations, vacancies, and room assignments Answering inquires about the hotel and its services through the telephone, email, or in person Handling wake-up calls and a myriad of other guest requests Strong written and verbal communication skills Good time management skills and ability to multitask Excellent organizational skills and attention to detail Ability to creatively solve problems Maintaining a well-groomed and professional appearance Flexibility to work in a fast-paced environment Bi-lingual a plus Compensation: Depending on Experience Typically Start at $13.50 - $14.50 with raise after 90 days - Job Types: Part-time, Full-time Salary: From $13.00 per hour Benefits: Flexible schedule Schedule: 8-hour shift Day shift Holidays Night shift On call Overtime Weekend availability Experience: Customer service: 1 year (Preferred) Language: Spanish (Preferred) Shift availability: Night Shift (Preferred) Overnight Shift (Preferred) Day Shift (Preferred) Work Location: In person
Required qualifications:
- Strong written and verbal communication skills
- Good time management skills
- Excellent organizational skills
- Ability to creatively solve problems
- Maintaining a well-groomed and professional appearance
- Flexibility to work in a fast-paced environment
Desired qualifications:
- Bilingual (Spanish preferred)
- 1 year of customer service experience
